Frequently asked questions
Q. What does unlocking my iPhone do?
When you unlock your iphone you are no longer tied down to AT&T or 02. Once unlocked you
can use your iPhone on any network, worldwide.
Q. Will this work on any iPhone?
Yes. The unlocking software will work on any iPhone with any firmware version including the very latest 3GS 3.1.2
Q. What kind of support do you provide should I need any help?
There are full, easy to follow, step by step guides within the my account section of this website. We are 100% confident in our unlocking solution which comes with very comprehensive instructions. However, if you experience a problem and need help then please do contact us and we will respond within 24 hours (we do not operate 24/7 and with world time differences it may not be possible to immeduiately get back to you BUT, we will respond within a 24 hour period).
Q. What if I cannot unlock my iPhone, can I get a full refund?
If you have a problem and you've contacted our Tech Support via email and, for some inexplicable reason we cannot unlock your iPhone, then YES of course, YOU WILL RECEIVE A FULL REFUND! This is our Guarantee. The refund policy we offer is up to a maximum of seven days after initial purchase.
Q. Do I need to activate my iPhone before I attempt an unlock?
No. You can unlock your iPhone at any time whether it is activated or not. A new out of the box iPhone is also absolutely fine and recommended.
Q. Will I lose any features?
No. All your features will continue to work normally. The only feature that won't work is Visual Voicemail as this is an exclusive AT&T feature.
Q. Will this work on iPhones bought in the US?
Yes. It can be used on iPhones bought anywhere in the world.
Q. Does the software also jailbreak the iPhone?
Yes. The software will jailbreak the phone.
Q. How many iPhones can i unlock?
As many as you like.
Q. Can I get updates of the unlocking software if I change my firmware version or iPhone?
Yes. We will give you a lifetime account so you can simply login and download the latest software version.
Q. Does the software work on both PC and Mac?
Yes. Once you have registered, within the my account area you choose to download the PC or Mac version, or both, if you want.
Unanswered questions? - feel free to contact us via the quick contact form to the right.
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